Operating guide

HomeSec Appraisal Platform help

Credit team

  1. Create an appraisal and select Australia or New Zealand.
  2. Add known property details, supporting URLs and private documents.
  3. Start the preliminary research. Confirm the address match, the AI-assisted range and at least three cited source domains.
  4. If the address is flagged, correct the draft and regenerate the research. The platform will not send an empty or stale range to Jason.
  5. Review the submission summary, then explicitly submit it to Jason.

Jason

  1. Open an item in the New queue and select Start appraisal.
  2. Review the preliminary range, cited public sources, comparables and limitations.
  3. Record agent contact outcomes and add typed or private dictated notes.
  4. Enter your own appraised value and select Approved, Reduced or Declined.
  5. Review the final confirmation and submit the completed appraisal.

Public property research

  1. The research job searches only the approved AU or NZ public-source domains and retains cited observations.
  2. Open every cited source and review whether it refers to the subject property, a nearby sale, a portal guide or suburb-level context.
  3. Use the manual launchpad to supplement the automated results. Record staff observations under Guide intelligence.
  4. Independently verify any relevant completed sale, then use Add manual comparable and preserve the source label, URL, sale date and evidence reason.
  5. Portal estimates, advertisements and suburb medians remain guide material and are never represented as verified completed sales.

Important limitation

The platform is a research aid, not a formal valuation. Public-web confidence is capped at Low. AI never contacts agents, verifies the physical condition of a property, or makes a lending decision. Jason remains the human decision-maker.

Support

For access or provider issues, contact the HomeSec platform administrator. Include the appraisal reference and avoid sending documents through unsecured email.